Email support
Send us the details of your question or issue. You can attach screenshots if they help explain the problem.
Email Support support@smartteller.tech
How can we help?
Get help with your SmartTeller account, projects, payments, or a technical issue in the mobile app.
WhatsApp support
Message our support team for help from your phone. Support requests are reviewed during business hours.
Start a Chat +234 9075 123 455What we can help with
Choose email or WhatsApp above for any of these SmartTeller app topics.
Account & login
Sign-in problems, profile updates, verification, password resets, and account access.
Projects & bookings
Posting projects, proposals, messages, milestones, bookings, and delivery questions.
Payments
Charges, invoices, payouts, refunds, payment status, and transaction questions.
Technical issues
App crashes, loading problems, notifications, uploads, and unexpected error messages.
Help us resolve your request faster
Please include the following information when you contact support:
- The email address connected to your SmartTeller account.
- A short description of what happened and what you expected.
- Your device model, operating system version, and SmartTeller app version for technical issues.
- Relevant project, booking, invoice, or transaction reference numbers.
Protect your account: never send your password, full payment-card number, or one-time verification codes.
Common questions
I cannot sign in to my account. What should I do?
Use the password reset option on the SmartTeller sign-in screen. If you no longer have access to your registered email or the reset does not work, contact support and include your account email.
How do I report a payment or refund issue?
Email support with the transaction date, amount, project or invoice reference, and a description of the issue. Do not include your full card number.
How do I delete my SmartTeller account?
You can request account deletion from the app or use our account deletion page. You may also email support from the address linked to your account.
Where can I read SmartTeller's policies?
Review our Privacy Policy and Terms of Service. If anything is unclear, contact our support team.